Fraktpolicy

Last updated: September 3, 2026

This Shipping Policy applies to orders placed through bemour.com.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

During holidays, promotional periods, or unusually high order volumes, processing may take slightly longer. We appreciate your patience and will work to get your order on its way as quickly as possible.

Shipping Time

Once your order has shipped, you will receive a confirmation email with tracking information. Standard shipping typically takes 7–14 business days, depending on your location, carrier conditions, and local customs processing. Delivery estimates are not guaranteed because carrier delays, weather, customs, peak-season volume, and other circumstances outside our reasonable control can affect transit time.

Tracking

Once your order ships, we will send a tracking number by email when tracking is available. Carrier tracking may take 1–3 business days after the shipping notification to begin showing movement.

Fulfillment Partners and Split Shipments

We may use third-party fulfillment and shipping partners. Depending on inventory and fulfillment location, items from the same order may arrive in separate packages and may use different carriers or tracking numbers.

Shipping Address

Please review your shipping address carefully before placing your order. If you notice an error, contact support@bemour.com as soon as possible and we will do our best to update it before fulfillment begins. Once an order has entered processing or shipment, an address change cannot be guaranteed.

If a shipment is returned, delayed, or requires reshipping because the address supplied at checkout was incorrect, incomplete, refused, or otherwise undeliverable for reasons not caused by us, additional shipping costs may apply to the extent permitted by law.

Delays, Lost Packages, and Delivery Issues

If tracking has not updated for an unusual period, a package appears lost, or tracking shows Delivered but you cannot locate it, contact us. For a Delivered scan that cannot be located, please check with household members, neighbors, building staff, or the carrier first, and contact us as soon as possible, preferably within 5 calendar days of the delivery scan.

Where appropriate, we will work with the carrier or fulfillment partner and determine a reasonable resolution based on the circumstances, which may include replacement, refund, or other assistance.

International Orders, Customs, and Duties

For international orders, the recipient may be responsible for customs duties, import taxes, brokerage charges, or other fees imposed by the destination country unless checkout expressly states that those charges are included.

Customs processing can cause delays that are outside our control.

International Shipping

We currently ship to the United States, United Kingdom, Canada, and Australia. Availability may change, and checkout is the current source of truth for whether we can ship to a particular address.

Contact

For shipping assistance, email support@bemour.com or call +1 (719) 886-6855.