Refund policy

Last updated: September 3, 2026

We want you to be confident when ordering from BEMOUR LLC ("BEMOUR", "we", "us", or "our"). This Return & Refund Policy explains when returns, refunds, replacements, exchanges, and order changes may be available for purchases made through bemour.com.

30-Day Return Window

You may request a return within 30 days after your order is delivered. To be eligible for a return, the item must generally be unused, unworn, unwashed, and in the same condition in which you received it, with original packaging, labels, accessories, and documentation where applicable. We may also require your order number, receipt, or other proof of purchase.

Requesting a Return

Before sending any item back, contact us at support@bemour.com. We will review the request and, if approved, provide return instructions and the appropriate return destination. Do not send a return to any address that has not been provided or confirmed by our support team.

Once a return is approved, please send the authorized return within 7 calendar days of receiving the return instructions unless we agree otherwise. Items sent to an unapproved address may be delayed, refused, or returned to the sender.

Damaged, Defective, Wrong, or Missing Items

Please inspect your order after delivery. If an item arrives damaged, defective, materially different from what you ordered, the wrong item is received, or an item is missing, contact us as soon as possible and within 7 calendar days of delivery when reasonably possible. Include your order number and clear photos or other reasonable evidence when available.

If the issue is confirmed to have resulted from our error or the fulfillment process, we may offer a replacement, refund, or other appropriate resolution. In those cases, we will provide return instructions and, where appropriate, cover or reimburse reasonable return shipping costs.

Change-of-Mind Returns

For eligible returns that are not caused by an error on our part, the customer is generally responsible for return shipping costs. Original shipping charges, if any, are generally non-refundable unless required by applicable law.

Refund Processing

After an authorized return is received and inspected, we will notify you whether the refund is approved. For an approved refund, we aim to issue the refund to the original payment method within 5–10 business days after approval.

After we issue the refund, your bank, card issuer, or payment provider may require additional processing time before the credit appears on your account. That additional posting time is controlled by the payment provider and may vary.

Exchanges and Replacements

Availability of exchanges or replacements depends on inventory and the circumstances of the request. Contact us first so we can provide the most appropriate resolution. In some cases, the fastest option may be to return an eligible item and place a new order after the return is approved.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible, preferably within 12 hours of placing the order. We will do our best to help before fulfillment begins, but changes or cancellations cannot be guaranteed once an order has entered processing, fulfillment, or shipment.

Non-Returnable or Restricted Items

Certain items may be non-returnable where clearly identified on the product page, where health or hygiene considerations make a return inappropriate after use or opening, or where applicable law permits an exception. Items marked final sale are not returnable except where required by law or where the item is defective or incorrect.

Order Issues and Payment Disputes

If there is a problem with your order, please contact us first so we have an opportunity to resolve it. We maintain relevant order, payment, shipping, tracking, and customer-service records and may provide those records to payment providers when responding to payment disputes.

Mandatory Consumer Rights

Nothing in this policy is intended to limit any non-waivable rights or remedies you may have under applicable consumer protection law.

Contact

For return or refund assistance, email support@bemour.com or call +1 (719) 886-6855.