FAQ

Frequently Asked Questions

How long does order processing take?

Orders are generally processed within 1–2 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

How long does shipping take?

Standard shipping typically takes 7–14 business days after your order ships, depending on destination, carrier conditions, and customs processing.

How do I track my order?

When tracking is available, we will send your tracking information by email after your order ships. Carrier tracking can take 1–3 business days to begin showing movement.

What if tracking says Delivered but I cannot find my package?

Please check with household members, neighbors, building staff, and the carrier first. If the package still cannot be located, contact us as soon as possible, preferably within 5 calendar days of the delivery scan.

Can I cancel or change my order?

Contact us as soon as possible, preferably within 12 hours of placing the order. We will do our best to help before fulfillment begins, but changes or cancellations cannot be guaranteed once processing, fulfillment, or shipment has started.

What is your return policy?

Eligible return requests may be submitted within 30 days after delivery. Please contact us before sending anything back so we can review the request and provide the correct return instructions.

What if my order is damaged, defective, wrong, or missing an item?

Please contact us as soon as possible and within 7 calendar days of delivery when reasonably possible. Include your order number and clear photos or other reasonable evidence when available.

How long do refunds take?

For approved refunds, we aim to issue the refund to the original payment method within 5–10 business days after approval. Your bank or payment provider may require additional time to post the credit.

What payment methods do you accept?

Available payment methods are displayed at checkout. We only accept payment methods that are currently enabled on our store.

Do you ship internationally?

We currently ship to the United States, United Kingdom, Canada, and Australia. Checkout is the current source of truth for shipping availability to a particular address.

How can I contact BEMOUR?

Email support@bemour.com or call +1 (719) 886-6855. Support hours are Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT), excluding U.S. federal holidays. We aim to respond within 1–2 business days.